Atomic Wallet is currently facing scrutiny after a user claimed to have lost 633 Monero (XMR) tokens, valued at approximately $479,000. The incident was reported online by a user under the alias Nicolas van Saberhagen, who stated that his Monero balance inexplicably dropped to zero in real-time while using the wallet application.
According to the user”s account, he had executed multiple transactions to the same address when the application displayed a notification assuring that “your funds are safe.” Despite these claims, Atomic Wallet announced that it could not substantiate the allegations, noting that no official support ticket had been filed by the user to report the issue.
In a statement shared on social media, Atomic Wallet indicated that it had thoroughly reviewed the user”s claims but found no verifiable evidence supporting the assertion of a loss. The company emphasized that over 20 hours had passed since the claim was made and that they had yet to receive direct communication from the user through their official support channels.
The wallet provider further clarified that screenshots alone are insufficient to confirm any loss, particularly given that Monero”s transactions maintain privacy as a fundamental feature of its protocol. Additionally, the account that reported the loss later conducted a giveaway of 30 XMR, raising further suspicions about the legitimacy of the initial claim.
Atomic Wallet pointed out that the account in question was newly created and demonstrated irregular follower growth patterns, suggesting potential impersonation issues linked to similar claims in the past. The company reiterated its role as a non-custodial wallet, meaning users retain control of their funds through their private keys and that the platform does not manage user assets directly.
Nicolas van Saberhagen, the complainant, expressed frustration, asserting that his Monero balance vanished upon opening the Atomic Wallet app. He clarified that the lost tokens were not his primary holdings and criticized the reliance on closed-source software for security over private keys. This incident occurs during a volatile period for Monero, which recently saw its value surge by over 50% before experiencing a sell-off that has seen it decline by about 5% within 24 hours, currently trading at an average price of $682.
As the situation develops, Atomic Wallet remains open to conducting a more detailed investigation, contingent on the user reaching out through their support system.
