Ng Tian Chong, the CEO of Singtel Singapore, has embraced Microsoft 365 Copilot to advance strategic insights and productivity. Since taking the helm in June 2023, Ng has been instrumental in merging Singtel”s consumer and enterprise divisions, promoting a culture of agility and resilience among its workforce of 5,000 employees.
Initially, Ng approached Microsoft 365 Copilot with a blend of curiosity and skepticism. However, he soon recognized its capabilities extending beyond basic functionalities. What began as a tool for simple searches evolved into a platform for summarizing emails and daily news. Ng has transformed Copilot into a “sparring partner for thoughts,” integrating it throughout the Microsoft Office suite to enhance his strategic thinking.
A defining moment for Ng occurred during a strategic planning session, where he utilized the AI tool to generate strategic themes by inputting data related to the telecommunications landscape. The insights produced by Copilot impressed him, substantially contributing to the development of his strategic vision. Ng regards Copilot as an “AI companion” that improves his leadership effectiveness, particularly in today”s intricate business environment. The tool serves as a force multiplier, enabling him to swiftly process information, foresee potential challenges, and respond with increased confidence.
Ng”s experience with Microsoft 365 Copilot reflects a broader trend in the corporate sphere, where AI is increasingly harnessed to unlock new efficiencies and insights. By incorporating AI into strategic planning, businesses can navigate the unpredictable nature of the market more effectively. For further information on Ng Tian Chong”s utilization of Microsoft 365 Copilot at Singtel, refer to the complete article on Microsoft.
